Refund policy
Returns and refunds policy
At ODAKI, the Customer may request the return of a product due to manufacturing defects, packaging damaged in transit, or an error in the item delivered, in accordance with Article 92 of Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor).
Claim deadline: The return request must be made on the same day the product is received, through our digital customer service channels.
Mandatory conditions for approval:
Provide the purchase receipt or digital order confirmation.
Products must be in perfect condition, factory-sealed, with no tampering or alteration of their original packaging (including protective plastic, manuals and 100% of accessories).
Returns do not apply to products that have already been invoiced or whose promotions and discounts have already expired.
Direct-Contact Items: For strict hygiene reasons and due to the nature of dance disciplines, leotards, tights (pantyhose), foot protectors and underwear are explicitly classified as intimate personal-use items. Their return policy is strictly exceptional: a size exchange will be allowed only if the original packaging remains completely factory-sealed and the warranty seal (if any) has not been removed or altered. Once the package has been opened or the garment taken out, no exchanges or returns will be accepted under any circumstances. The customer must report the size error on the same day of receipt.
Shipping Costs for Exchanges: If the customer requests a size exchange (and the product is eligible because it is completely sealed), the Customer must cover all shipping costs, both the return to our warehouse and the new delivery label. ODAKI will only cover logistics costs if the return is due to an internal shipping error or a fully proven manufacturing defect.
Technical Definition of a Manufacturing Defect: A sewing or assembly defect will be considered valid only if it shows original loose threads, broken stitching or poorly joined pieces that are fully visible before the garment is put under tension. Loss of elasticity, material wear, or tearing from friction or contact with rehearsal surfaces are not covered by the warranty.
Mandatory Photographic Evidence: For a defect to be classified as "evident and demonstrable", the Customer must send clear photos of the item laid on a flat surface, without stretching it. If the seam or material appears open or damaged at rest, the warranty will be processed; if the damage is only visible when the Customer puts the garment on or pulls it, it will be considered a size or fit issue and the request will be rejected.
Use and Professional Wear Exclusion: ODAKI will not accept returns of garments, footwear or accessories that show signs of use, sweat stains, odors, or damage from friction, contact with rehearsal surfaces (floors, mats) or excessive strain during physical activity. Once a garment has been used in rehearsals, classes or performances, any later damage will be considered natural wear from the discipline and will not be eligible for a refund.
Refund Process: Once the product is received and passes quality inspection, approved refunds will be applied directly to the original credit or debit card. The time it takes for the balance to appear depends exclusively on the issuing bank's policies.
